Gartner Tümleşik İletişimin Liderleri

Gartner Tümleşik İletişimin Liderleri

Gartner© 13 Temmuz 2016 tarihli "Magic Quadrant for Unified Communications" raporundaki, Tümleşik İletişim'in 3 lideri; Avaya©, Cisco©, Mitel©... Veranet© güvencesi ve servis garantisi ile hizmetinizde...

Magic Quadrant


Avaya is privately held company (by private equity firms TPG and Silver Lake Partners) based in Santa Clara, California, U.S. Avaya's lead UC product for enterprises is the Avaya Aura Platform. Other elements in the UC portfolio include Avaya Aura Conferencing and Scopia Video Conferencing, which Avaya plans to integrate into a single conferencing solution in 2017. Additional UC elements include Avaya Aura Messaging, Avaya Multimedia Messaging and Avaya Breeze (formerly Engagement Development Platform). Avaya also offers a broad range of UC desktop, mobile, phone and video clients and endpoints. Avaya IP Office Platform targets small or midsize businesses (SMBs) with fewer than 3,000 endpoints. Avaya's lead contact center solutions are Avaya Aura Contact Center and Avaya Aura Call Center Elite.

Avaya recently updated Avaya Breeze to offer an e-commerce capability, the Avaya Snapp Store. Breeze enables the development and deployment of communication and collaboration solutions and modules called Snap-ins, that can be used by multiple applications. The Snapp Store was created to facilitate the easy access, sale and reuse of Snap-ins. In May 2015, Avaya acquired Esna Technologies, a communications middleware software company, and leveraged part of this acquisition into new cloud solutions including Zang. Zang is an independent subsidiary offering cPaaS and communications application cloud platform services that enable pay-as-you-go third-party collaboration applications. Zang leverages Breeze — as well as its own communication capabilities — to support independent offers. Although at an early stage, these two solutions provide an indication of future directions for the Avaya portfolio.

Consider the Avaya Aura platform if you have significant investments in Avaya or legacy Nortel solutions that you wish to migrate toward a next-generation UC solution, or if your enterprise has significant contact center requirements or if you are looking for an open system to integrate with business processes and applications.


  • Telephony and contact center remain central elements in Avaya's portfolio and can support requirements spanning midmarket to large and multinational enterprises.
  • Avaya will offer customization, new applications and work stream collaboration with its recently enhanced Breeze platform, its Snap-in market, the Esna-based integrations and the recently launched Zang subsidiary.
  • Avaya continues to make progress on its lead UC cloud products and managed service offerings, as well as in simplifying pricing and go-to-market strategy. Together, these changes make it easier for prospects to understand the offers and for partners to position the Avaya UC solution.


  • Avaya has been unable to demonstrate increased adoption and market momentum for its broader UC portfolio, which it must do to succeed. It cannot rely solely on its telephony and contact center solutions.
  • While Avaya continues to consolidate its UC clients around Avaya Communicator, elements of the user experience remain fragmented.
  • Avaya continues to manage its cost structure so that its profitability metrics remain favorable despite declines in the last 12 months of revenue. The company's financial rating remains Caution under Gartner's published methodology for rating IT providers' financials. Avaya has engaged advisors to address its capital structure and we expect it to pursue a comprehensive financial plan that could include refinancing, a debt-for-equity swap and/or asset sales (business units and/or intellectual property) and which is likely to be in place by its fiscal year-end (30 September 2016).


Cisco is a public company based in San Jose, California, U.S. Cisco offers an interrelated set of UC solutions (both recent and mature) that spans on-premises, hybrid and cloud deployment options.

The on-premises solution is based on the well-established Cisco Unified Communications Manager (Unified CM); bringing together voice, video, telepresence, messaging, presence and several forms of conferencing. It also leverages WebEx for web conferencing; Collaboration Meeting Rooms (CMR) Cloud for cloud-based videoconferencing; and its merging portfolio of TelePresence and Acano video solutions for on-premises-based videoconferencing. For on-premises deployment, Cisco offers Unified CM Session Management Edition for large enterprises, and has packaged offers for easier configuration — Cisco Business Edition 7000 (BE7000) series for large enterprises, and Cisco Business Edition 6000 (BE6000) series for SMBs of fewer than 1,000 users. Cisco also offers Unified CM as part of a cloud-based service — Cisco Hosted Collaboration Solution (HCS) — hosted and offered by its partners. Cisco also provides a full range of endpoints, including phones, desktop video endpoints, room video systems and immersive video solutions, plus its Cisco Jabber mobile and desktop client.

Key recent additions to the portfolio include: Cisco Spark, a cloud UCaaS service that offers business messaging, meeting and call capabilities; integration of its CMR Cloud hosted video bridging service with WebEx; and the acquisition of Acano for video scale and interoperability. Cisco has also introduced a cPaaS solution with a developer community of 200,000 that will speed development of communications integrated with targeted vertical and mobile applications.

Cisco's UC solution is an attractive prospect for midsize, large and multinational corporations requiring strong voice, video or conferencing capabilities. Cisco UC is available on-premises, in the cloud and as a hybrid option through a network of global partners.


  • Cisco offers a globally scalable full UC suite, with a quality user experience across all leading mobile devices, plus strong telephony and market-leading conferencing capabilities. During the past year, Cisco has advanced its hybrid UC offering, by connecting Unified CM and HCS with Cisco Spark in the cloud; has integrated WebEx with CMR Cloud; and has acquired Acano for video and added Tropo for embedded communications and customization.
  • Cisco Prime Collaboration provides unified management for voice and video networks, including automated, accelerated deployment; provisioning; real-time monitoring; proactive troubleshooting; license management; and long-term trending and analytics.
  • Cisco has a strong financial foundation. Revenue growth in its collaboration business has been good and it earns a Positive rating according to Gartner's financial statement scorecard methodology due to its strong profit margins, ability to generate cash and solid balance sheet.


  • Cisco has overlapping/competing functionality in its UC portfolio and has not clearly articulated the timing of its roadmap. This makes understanding Cisco UC solutions difficult and challenges planners who must determine the best long-term strategy for user experience and pricing.
  • Cisco's Enterprise Licensing Agreement favors organizations that plan to invest in deeper UC functionality with Cisco, rather than its competitors; organizations with non-Cisco agreements in place risk overpaying for its UC products and services.
  • Cisco continues to simplify its licensing; however, ordering licenses and solutions can be a complex process. Currently, not all software applications appear in the license management portal, making central license management an issue.


Mitel is a global, publicly traded company based in Ottawa, Ontario, Canada. Mitel offers the MiCollab UC suite as the common UC solution across its multiple call management platforms. Mitel's primary call management platforms are MiVoice Business, which targets midsize or large enterprises and MiVoice MX-ONE (of Aastra Technologies heritage), which targets large and very large enterprises. Other Mitel call processing platforms that MiCollab supports include MiVoice Office 400 (June 2016), MiVoice Office 250 and MiVoice 5000 (of Aastra heritage). Mitel supports video natively in MiCollab and on the Mitel MiVoice Video Phone; it also offers integration with Vidyo virtual meeting rooms. Mitel has two contact center offerings — MiContact Center Enterprise (formerly Solidus), which scales to 1,500 agents per server up to a maximum of 15,000 agents for the midmarket and above, and MiContact Center Business (formerly prairieFyre Software), which scales up to 1,200 agents. Its UCaaS MiCloud service is offered directly and through partners, based on MiCollab, MiVoice and MiContact Center, as well as via private UC cloud offerings for these and other call control platforms.

In April 2015, Mitel acquired Mavenir Systems to capitalize on adjacent mobile opportunities (such as VoLTE) and fixed mobile convergence opportunities. In June 2015, Mitel acquired TigerTMS, a provider of hospitality-industry-specific applications, to strengthen its UC hospitality proposition. Mitel has recently introduced MiTeam, a work stream collaboration solution for teams that supports persistent chat, groups, notifications, alerts and document posting, plus integration with its MiCollab meeting and communication functions.

Organizations looking for an integrated UC approach at an attractive price should consider the MiCollab and MiVoice call management platforms; available in multiple offers including virtualized, on-premises, hybrid and cloud. Mitel offers multiple call management platforms, so prospects should understand which option best meets their needs and then select a suitable Mitel partner.


  • Mitel has increased its overall competitiveness in EMEA and North America during the past two years.
  • With April 2015 acquisition of Mavenir (Mitel Mobile), which offers a software-based network solution for mobile carriers, Mitel is positioned within market adjacencies for offering value-added communications services for mobile operators as VoLTE comes to market.
  • The Mitel MiCollab, MiVoice, MiTeam, MiContact Center and MiCloud solutions provide a mature and comprehensive software suite. They are based on a common software architecture and a consistent user experience that can be distributed or centralized in a data center.


  • Mitel supports multiple platforms under the MiVoice brand that leverage common MiCollab UC functions, but each also requires its own Mitel development and marketing resources.
  • To expand its success, Mitel must advance and integrate its MiCollab and cloud solutions across a broad base of clients and products. Competition is strong so Mitel must ensure that its channel partners can sell more than the base PBX function.
  • On a stand-alone basis, Mitel is rated Caution (for the 12 months ending 31 March 2016) according to Gartner's financial statement scorecard methodology.


 1197,    21  Jan  2017 ,   Veranet Blog
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